WordPress Maintenance

WordPress websites need continuous monitoring, and maintenance.

Sign up for one of my WordPress maintenance plans today and set your mind at ease.

I am not sure if you are following the latest trends in internet stuff, but websites are under constant attack these days. The attacks are increasingly more sophisticated. The biggest risk for your web site, is outdated WordPress security updates, outdated WordPress themes, and outdated or discontinued plugins.

WordPress websites need continuous monitoring, maintenance, and fine-tuning so that they can give optimum performance and stay safeguarded from hackers. But in case you face the worst situation, someone should be there to restore the site from a clean up-to-date backup.

After you sign up, we will contact you with instructions for securely granting us access to your site to begin the maintenance service.

WordPress Updates

All WordPress websites need updating from time to time. All my plans include updating service for core WordPress files and the plugins that your website is using.

Website Updates

Most websites need minor changes and adjustments every now and then. You may find it difficult or have no time to make those changes. We can do that for you within 24 hours.

Malware & Performance Scans

I run periodical checks for malware and do performance scans on your WordPress site. As an add-on service, I also fix hacked websites for an additional fee.

Uptime Monitoring

Frequent downtime of your website hampers your business as well as search engine rankings. I closely keep watch on your website’s uptime and act fast when necessary.

Scheduled Cloud Backups

Get peace of mind with my scheduled cloud backups service on a weekly or daily basis for all your WordPress files and complete WordPress database.

Regular Reporting

I will send you periodical reports consisting of the updates and scans I have performed within the contract period and the latest website rankings and analytics.

Subscription fees will be charged one month in advance. You can cancel a subscription at any time.

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Frequently Asked Questions

Below you find answers to the questions I am most commonly asked about my WordPress maintenance services. If you have a question that you cannot find an answer to, please contact me directly and I will reach out to you.

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How do you gain access to my site?

After you sign up, we will contact you via telephone to gain access. You can either create an additional WordPress user account for us and provide the user name and password over the phone, or we will walk you through the process step-by-step. WE WILL NOT SOLICIT YOUR MAIN ADMINISTRATIVE ACCOUNT CREDENTIALS OVER EMAIL FOR THE SAKE OF SECURITY.

Do you offer 24/7 technical support?

My support hours are 9 AM – 8 PM Eastern Time, Monday through Friday. Any support emails submitted during off-hours are immediately attended to during our regular support hours. 

What do you need to set up support?

Your successful subscription enrollment automatically entitles you to utilize our support services.

How does your technical support work?

I offer email and phone-based support depending on the subscription you select.  I strive to make sure all communication is documented and extremely clear. I do not provide support for hosting-related issues, directly. But I can act as a liaison with your web host to address hosting-related technical support issues, billed separately.

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Can you restore the site from a backup?
Provided that the backup is available, yes. While I’m happy to restore a site at no charge for any customer, continued usage of this feature may consume monthly development time (if available in your account), and/or incur additional fees. I will notify you prior to charging anything to your account.
If an update breaks my site, does it cost extra to fix it?
The site is immediately rolled-back to the backup state taken prior to performing the update. The methods for this vary in some cases (due primarily to e-commerce functionalities, if present). From there, you’ll be notified of the issue.

The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or particularly time-consuming issues may be billable. I will notify you before charging anything to your account.

How do I downgrade or cancel support?
You may cancel your subscription at any time. Contact us via support@jfdesigns.com to initiate a subscription request. We can not prorate or refund any unused services during the remainder of the subscription period.

Our Clients Love Us

Our clients have generously provided us with much-appreciated feedback on our work experience with them.

Ron Marchitto, CEO Soniq Global Logistics, SeaTac, WA

JF Designs has and continues to surpass expectations.

“JF Designs has and continues to surpass expectations by performing the highest quality of work for Soniq over the past 17 years. Jay’s skillset, knowhow, and talents are a tremendous asset, dovetailed with his outstanding communication and follow-up that has led to more than satisfying results, every time. ”

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—Ron Marchitto CEO, Soniq Global Logistics

Jonathan Lang, S/Lang Entertainment

A true talent in terms of both web design and functionality.

“A true talent in terms of both web design and functionality. Jay Forde guides you to articulate the story of your brand. He’s extremely professional, and most importantly, accessible. He’s the designer you need to go with. ”
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—Jonathan Lang CEO, S/Lang Entertainment

Janis Machala

I sing JF Designs praises to everyone and anyone!

“You nailed it! How many different ways can I tell you that you are awesome? You’re the BEST…I sing your praises to everyone and anyone!”
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—Janis Machala Executive Business Coach

Dr. Shawn Kirk Christian Counselor & Life Coach

He has exceeded my expectations in so many ways.

“Jay possesses the unique and sought-after skill set that combines both people and technical skills into one.  Once he knew my vision and goals, he put it together perfectly on a website that exceeded my expectations.”
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—Dr. Shawn Kirk Christian Counselor & Life Coach

Erika Nist Seattle Tacoma Box

Brought our 130 year old company into the 21st century.

“Working with JF Designs was a positive and enlightening experience. He brought our 130 year old company into the 21st century with a beautiful website that honored our history and focused on current innovations .”
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—Erika Nist Director of Internal and External Relations

Dylan Henderson Alliance 2020

We strongly recommend Jay to any company

“We continue to work with Jay and meet monthly on how we can improve our site and deliver a high-quality experience to our visitors. Our partnership has been highly successful, and we strongly recommend Jay to any company looking to enhance their web presence.”
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—Dylan Henderson Business Development Manager

Julia Otero White Antelope Interiors

Jay delivered on what he said he would and did it with EXCELLENCE!

“From minute one, Jay was understanding of what the business needed — what I need as a designer: patient, professional and very helpful.  Jay delivered on what he said he would and did it with EXCELLENCE!”
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—Julia Otero Owner, White Antelope Interiors

Dr. Jeffrey Conyers Dominion Theological Seminary

He was very knowledgeable and extremely experienced.

“Upon my first interaction with Jay, I realized that he was very knowledgeable and extremely experienced. Once we discussed the price, mixed with his skill, professionalism, patience, and excellent customer service, it was a no-brainer. I was sold, and I love my new site!!!! ”
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—Dr. Jeffrey B Conyers, D.D. President, Dominion Theological Seminary

Doug Waidhofer Flashpoint Systems

Planned and implemented to perfection.

“JFDesigns has created several versions of my website over the last 15 years. Each iteration has been carefully planned and implemented to perfection. I’m quite pleased with the modern tools and components that are used in the stack. The design portion of the projects is truly a cut above.”
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—Doug Waidhofer Flashpoint Systems